國內退換貨辦法

商品必須是於 S2N 官網購買,並於收到商品後 7 天內,提供 1 次免運費換貨服務。

商品退貨辦法

  1. 商品需保持清潔,尚未下水且吊牌未拆,如因人為因素造成之瑕疵、汙損(彩妝穿脫之殘汙等)不予退換貨,敬請見諒。
  2. 換貨服務僅提供同款商品不同顏色、尺寸更換,如有需要更換其他商品請另聯繫線上小編,由專人為您處理。
  3. 因個人衛生考量,瑜珈墊、胸墊、髮帶襪類商品恕不接受退換貨,請慎慮後再行購買。
  4. 寄回的商品,必須保持所有商品、贈品、附件、包裝、及所有附隨文件、購買憑證、收據或資料的完整性,否則不予退貨。
  • 退換貨購物金處理辦法
  1. 整筆退貨: 一般退貨作業約需要 2-5 個工作日處理,在確認退貨手續完成後,已使用之購物金將於不與退還。
  2. 部份退貨: 如需保留部分商品,此筆訂單產生的購物金將會依照比例收回。
  3. 換貨補差價:不會返還購物金,依照差價的金額,再計算給予的購物金。
  4. 若有檔期活動或加贈點活動期間購物,所產生之退換貨所引起之購物金差異,計算歸還原則以退換貨實際發生當下重新計算,並以 S2N最新公告為準。
  • 免運費服務範圍
  1. S2N將會支付訂單部分退換貨商品寄回所產生的運費,整筆退貨需自行寄回S2N指定地址
  2. 如訂單部份商品退貨,將重新計算原訂單消費金額,如金額未滿免運標準 $1000 將會產生相對應的運費,則不在此免運費服務範圍。
  3. 僅提供S2N指定物流寄送,其他寄運方式不在此免運費服務範圍。

退款及作業時間

  • 寄回商品後請再次 E-mail s2nactiveofficial@gmail.com 並提供以下內容:訂單編號/收件人/收件地址/聯絡電話,並依據付款取貨方式提供退款資訊如下-
  1. 非線上刷卡付款的訂單
    退貨請提供以下完整資訊:退款銀行與分行名稱/銀行與分行完整代碼/ 帳戶號碼/ 戶名。經查帳戶資訊無誤,S2N 將於收到退貨之後 5-7 個工作天內進行退款。
  2. 線上刷卡付款的訂單
    S2N
    將於收到退貨之後 5-7 個工作天內與金流公司進行刷退申請並會通知您。依照您發卡銀行規定不同的結帳日,金額可能在下期帳單才呈現,基於保護私人資料的原則,帳務有疑問必須請您先自行撥打信用卡背面電話詢問銀行客服人員
INTERNATIONAL ORDERS
RETURNS

All products are guaranteed for 7 days after purchase date. If any issues arise during that time, the item can be returned for a refund or exchange (with the exception of items marked "final sale," which are not eligible for return or exchange). The item must have been purchased from S2N online store

Items must be returned in their original condition

Please email us at s2nactiveofficial@gmail.com  we will be in touch shortly.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at s2nactiveofficial@gmail.com and send your item to:

3F., No. 159, Sec. 1, Heping W. Rd., Zhongzheng Dist., Taipei City 100, Taiwan (R.O.C.)

GIFTS

If the item was marked as a gift when purchased, we will send a refund to the gift giver once the returned item is received

SHIPPING

To return your product, you should mail your product to:

3F., No. 159, Sec. 1, Heping W. Rd., Zhongzheng Dist., Taipei City 100, Taiwan (R.O.C.)